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Terms and conditions that protect your account

When you open an account with us, you agree to the terms that keep your wallet, withdrawals and gameplay safe.

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forbes88 Terms and conditions that protect your account
REACH OUR TEAM

How to contact us about these terms

Live chat Open the chat widget in your account lobby and ask about any term or account rule. Our team answers in English within minutes, seven days a week during peak hours.
Email support Send questions to our support address and reference the term you want clarified. We respond within 24 hours and keep a record of every exchange on your account.
Account settings View, download or request changes to your account data through the privacy section of your settings. We process data requests within seven working days.
SECURITY & DATA

How we protect your account and handle your information

Deposit verification

When you fund your account via DANA, OVO, GoPay or QRIS, we confirm the transaction before crediting your wallet. This prevents duplicate charges and ensures only your authorized payments go through.

Withdrawal approval

Every withdrawal request is checked against your account history and identity documents before we send funds back to your original payment method. The process usually takes 24–48 hours.

Cookie and tracking terms

We use cookies to keep you logged in and to remember your gameplay preferences. You can disable non-essential cookies in your browser; essential ones stay on so the platform functions.

Data retention and deletion

We keep your account data for as long as your account is active and for one year after closure. You can request deletion of personal data; some records stay for tax and fraud prevention.

Third-party payment processors

DANA, OVO, GoPay and QRIS handle the actual money movement. We don't store your payment details; each processor applies its own security and privacy policy.

Account access and changes

You can update your account email, phone number or payment method anytime from settings. Contact support if you suspect unauthorized access; we'll secure your account immediately.

Questions about our terms and your account

Yes. When you complete registration, you accept these terms automatically. You can read them anytime in your account or on this page. If you don't agree to any term, don't open an account. We'll refund any deposit made under a declined term.

You can add new payment methods (DANA, OVO, GoPay or QRIS) to your account in the settings menu. Withdrawals go back to the payment method you used for that deposit. Contact support if you need to move funds to a different payment rail.

Log in, go to account settings and select 'Close Account'. Any remaining balance will be paid out to your registered payment method within 24–48 hours. Closed accounts cannot reopen; you'll need to register afresh if you return.

We retain your account records for one year after closure for audit and fraud prevention. After that, personal data like your phone number and email are deleted. Tax records stay longer where local law requires it.

Yes. Go to your account settings, find 'Data and Privacy' and click 'Download my data'. We'll email you a complete record of deposits, withdrawals, gameplay and account changes within seven working days.

Contact our support team immediately with your transaction ID and payment method. We'll investigate within 48 hours and either correct the error or issue a refund. Disputes are logged in your account for your records.

These terms apply where local law permits. Access and eligibility depends on local law. If any term conflicts with rules in your country or city, local law takes priority. We adjust terms for each supported region automatically.

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